Do I need a reservation?

Published: 03/19/2007

By: Ptown Bikes

We highly recommend making reservations if you plan on being in Provincetown during the months of June, July, August and September. Remember a reservation must exceed 72 hours! We hope to see you!

How far is your store from Boston/Provincetown Ferry?

Published: 03/19/2007

By: Ptown Bikes

PTB: Walk from McMillan Wharf to Commercial Street and turn left. Walk past the Boatslip to Atlantic Street and turn right. Walk 1 block to Bradford Street. Ptown Bikes is a leisurely and often amusing people watching 10 minute walk from MacMillan Pier.

Child bike seat

Published: 04/09/2007

By: Filippo

Do you also rent child bike seat? PTB- Sorry, no we do not rent child seats. Instead we rent trailers which are much safer in the event the adult bike goes down. Please see trailers in the rentals part of the website.

cancellation policy

Published: 07/26/2007

By: Mary Beth

What is your cancellation policy regarding rental reservations? Ptown Bikes- You can cancel a reservation no later than 72 hours prior to the reservations start for the deposit to be refunded.

Waiting List

Published: 05/26/2008

By: Tony

Im looking for three bikes from 1 Jul to 7 Jul but your reservation system shows no availability. Do you have a waiting list? Ptown Bikes- We are sorry but we do not keep waiting lists. It is sometimes best to reserve a “secondary choice” for a rental because when you arrive and something has become available we will switch you to something more appropriate. Also, If you don’t reserve that second choice you might not have a bike at all for your stay. Something is certainly better than nothing.

Published: 06/19/2008

By: Catherine

Do you sell bikes? Do you have such a price list?

PTB- We do sell new bikes from Trek, Gary Fisher, Klein and Electra. With so many models to choose from it is best to call or stop in for prices.

kids on training wheels

Published: 06/27/2008

By: VdR

Hey, our girl is still using training wheels, do you have those to rent?thanks!

PTB- Yes, we do have 16” and 20” children’s bikes that can be equipped with training wheels. It is best to call ahead if you have such a request or if you would like to make a reservation.

cost

Published: 07/01/2008

By: kevin

If I rent a bike for three days, does that mean I pay for the week or per day?

PTB- Our rate’s are displayed on the Rental’s page. It is $22 per 24 hours. Three 24 hour periods would be $66. The weekly is $ 85, so in that case the rental would go by the daily rate. We charge you only for the time you are on our bike(s), in the most cost effective manner.

tag alongs

Published: 07/09/2008

By: Ellen Marakowitz

Do you rent tag alongs (we have our own bikes) and is one available for 7/26-8/2? thanks

PTB- We do rent tag-a-longs and the description to accompany them is on the RENTALS page of our website.

Published: 07/10/2008

By: Karl

What other charges are there for a weekly rental besides the weekly rate and tax?

PTB- There are no other charges unless you need to rent our “Theft Insurance U-Lock” or a Car Rack. Everything we rent can be seen on the “Rental” portion of our website which also displays rates.

disassembly and shipping

Published: 04/12/2009

By: jeff

Hi,I may be riding to provincetown on a road bike and might fly home from there. How much would you charge to let me disassemble it with your wrenches, box it up (one that you have that a new bike came in) and ship it to Minnesota?Thanks,Jeff

PTB- Questions such as these are best asked by calling us. Our contact information is available by clicking on the “Contact” tab at the top of the page.

Sell

Published: 04/13/2009

By: Matt

Do you sell brand new bikes. what brands. are they availiable at the store? if not who do you recomed?

PTB- We do sell new bikes. We sell Trek, Gary Fisher and Electra. We always have a selection available in store.

Mr.

Published: 05/02/2009

By: David

Good morning, I'm trying to reserve 2 bikes for 7/3 and 7/4, but the site says I need to reserve for three days. Could I please make a reservation for only those two days?Thanks,David

You are correct, our website does not allow for three day reservations or less. If you call and make a reservation, we may make an exception depending on availability- however, if we make that exception you will pay the rate of a 72 hour rental regardless if you kept the bike for less.

Hourly Rental Reservations?

Published: 05/26/2009

By: Heather

I am trying to make a reservation for an hourly rental and the computer kicks back that I need to rent for 3 days, Why? Hi Heather. We generally have plenty of bikes available on a walk in basis... we have over 500 rental bikes... so you can usually just walk in and rent a bike for just a few hours. Our 3 day minimum reservation policy protects us from tying up reserved bikes during busy holiday times when most bikes are being rented for multiple days or weeks at a time. It also protects you because there is a $25 reservation deposit which is refundable with at least 72 hours notice. If it rained or you canceled your reservation at the last moment you would lose your deposit. I hope this sounds reasonable and fair to you. Thanks for your question.

change bike type

Published: 06/02/2009

By: hillary super

hi I made a reservation and wanted to change the size of my bike. couldnt figure out how to do it. I need a 17"...preferably comfort bike. I booked a 19" by mistake. thanks

PTB- Sorry for ther inconvenience. In order for you to change a bike or bikes you must give us a call.

Tag-along reservations

Published: 06/21/2009

By: Trey

I have reserved two bikes for the parents, but I can't seem to rent a tagalong on the online reservation system. Is that possible, or the fact that it doesn't show up mean there are no more available?

You must call us to reserve any children’s bike’s, trailer’s or Tag-a-long’s.

reservation in system?

Published: 06/22/2009

By: Richard Marshall

Hi! I just went through the booking process for 2 bikes for this year's Carnival, however, when I logged back in the system, I didn't see the reservation. Can you confirm that it is there? Thanks! Richard Marshall

Ptown Bikes- Questions such as these are best directed to our email address or by calling us. “Frequently Asked Questions” are only shown to us as a question and has no information pertaining to the person who asked the question so that we may contact them.

mr.

Published: 06/29/2009

By: andrew farquharson

dear sirsdo you have any trek mountain bikes for hire? we generally get 4300's from you but only Gary Fishers showing on the websitethanks

PTB- You are correct. We have replaced the Trek 4300 with Gary Fisher Advance Mtn. bikes. Trek owns Gary Fisher and they are of the same quality.

hours of business

Published: 07/08/2009

By: Greg

Maybe I'm not looking hard enough, but I can't find your hours of operation on this site? How late are you open on weekdays? Thanks!

PTB- We are open seven days a week 10-5 April thru mid-May and 9-6 mid-May thru mid-Sept., then back to 10-5 mid-Sept. thru mid-Oct when we close for the season.

Road Bike Rental

Published: 07/29/2009

By: Jeff Danielson

Hello. I started an online reservation, but I didn't see availability info for your Trek road bikes (either available or sold out). Can you tell me if you have the Trek 1000 or other decent road bike in a 56 - 58 available for the week of Aug 8 - 15. I am a relatively serious road rider but unable to bring mine with me this year. Thanks for your help.Regards,Jeff

PTB-Questions such as these are best directed to our email address or by giving us a call at the store.

Deposit requirements....?

Published: 07/31/2009

By: Cecilia

How much is the deposit required on the road bike? Also - You mentioned that Road bikes have a special rate after Mid-Sept. - I could not find that rate. What is it?

PTB- All deposits are $25 per item.

reservations

Published: 08/03/2009

By: Abby

I see I cannot reserve for just 24 hours; what are the chances of getting two hybrid or mountain bikes Saturday am to keep for 24 hours?

PTB- It is really hard to say... June, July and August are very busy months for us and Saturdays are the busiest day of the week during those months. If you arrive early (we open 9am) you have your best chance of grabbing a bike, other than that I can make no guanantees.

change login

Published: 08/26/2009

By: james beattie

i need to change my email as part of the login. how do i link upo to do that?

PTB-You will need to give us a call in that case.